At EMhandicrafts, customer satisfaction is our priority. This policy outlines the conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect.
  • The request is made within [7-14] days of delivery.

2. Non-Returnable Items

  • Customized or made-to-order items
  • Used or worn products
  • Items without original packaging

3. Return Process

  • Contact our support team at [Email]
  • Provide order number and photos of the issue
  • Wait for approval before sending the item back

4. Refunds

  • Refunds are processed after inspection
  • Refunds will be issued via original payment method
  • Processing time: 7-10 business days

5. Exchange Policy

We offer exchanges for defective or incorrect items only, subject to availability.

6. Shipping Costs

  • Customers bear return shipping costs unless the item is defective
  • Original shipping charges are non-refundable